Several police departments across the state of Connecticut experienced issues with 911 calls and routine calls on Tuesday afternoon. A state emergency alert was issued, urging residents to text 911 if they were unable to call in case of an emergency. The state Department of Emergency Services and Public Protection stated that the 911 capability began to experience issues at 11:49 a.m. and assured residents that they were working to resolve the problem.
AT&T, a commercial carrier, reported that there was a technical issue on another provider’s network, which may have affected some customers. By 2:30 p.m., 911 service was slowly returning to communities, although there was no estimated time for full restoration. Police departments were advising residents not to call 911 unless it was a genuine emergency, as they were still working to resolve the issue.
Several police departments, such as Ansonia, Clinton, Danbury, and New Haven, provided alternative emergency contact numbers for residents while the issue with 911 service was being dealt with. The outage also affected routine phone lines for some departments, and residents were advised to use landlines for non-emergencies. Various towns and cities, including Avon, Hartford, and Fairfield, reported that their 911 and routine lines were working again, while others continued to face intermittent issues. The state emergency management department continued to coordinate with partners and work towards resolving the issue in a timely manner.
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